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The Financial Services Compensation Scheme (FSCS)

The Private Office is one of the UK’s Top Financial Planning Companies and one of the best investment advice firms on the market. We’ve received several wealth management, tax, and financial adviser awards, certifications, and recognitions from publications and organisations acknowledging our financial expertise, service excellence, fair value, and trust.

One of our proudest achievements was being named the 'Chartered Financial Planning Firm of the Year' by our industry body the Personal Finance Society (PFS) in the PFS Personal Finance Awards 2022/23, and then also being named as a finalist again for the 2023/24 awards.

We’re committed to our team’s continued professional development and education. All of our team members are encouraged to achieve industry memberships, certifications, and fellowships.

Accreditation

  • A Chartered firm with the Chartered Insurance Institute (CII)
  • Pension Transfer Gold Standard firm
  • Society of Trust & Estate Practitioners (STEP) accredited Trust & Estate Practitioners
  • STEP Employer Partner accredited
  • Individual STEP memberships held by several team members
  • Several advisers, technical support team members are CII Fellows
  • CII Diploma-qualified paraplanners

Logos from some of the institutions we are accredited by

 

2024
 

Finalist - Adviser Firm of the Year (North East), Best Client Engagement (Adviser), Best Adviser Firm for Vulnerable Client Care, Champion of Advice Award - Anna Bowes and Young Achiever Award - Sarah Nesbitt.
 
Citywire New Model Adviser Top 100 UK Financial Advice Firm 2024.
Kirsty O’Sullivan winner 'Team Leader of the Year' Women in Financial Advice Awards 2024.
 
Ranked in the FT Adviser's Top 100 Financial Advisers 2024 list.
Finalist - Contribution to Gender Diversity Advisory: The Private Office, Outstanding Support Initiative: The Private Office, Financial Adviser of the Year (London): April Leeson and Kirsty Stone Financial Adviser of the Year (North East): Christie Tillett and Sarah Beall Financial Adviser of the Year (South East): Merve Oral, Most Inspiring Returner: Katie Jackson, Rising Star (Advice): Nadia Fewless-Jones, Team Leader of the Year (Small Firms): Kirsty O'Sullivan, Woman of the Year In-house Adviser Support: Sarah Aitken and Jane Reade, Woman of the Year Paraplanning: Jade Bedford, Woman of the Year Retirement Planning: Donna Buffham.
Kirsty Stone winner 'Wealth Professional' Magic Circle Awards 2024.
Kirsty Stone and Paul Sanders ranked in the 2024 PAM NextGen Leaders list.

 

VouchedFor Top Rated Firm for the FIFTH consecutive year 

 

Shortlisted ‘Adviser Firm – The North’ in Citywire 2024 NMA Regional Awards

Winner ‘Outstanding Contribution to the Advice Industry’ Stuart Phillips, Winner ‘Newcomer of the Year’ Estella Peto, Shortlisted ‘Adviser Firm of the Year (London)’,  ‘Administrator of the Year’ Giulia Walker, ‘Best Diversity and Inclusion Initiative’, and ‘Young Achiever of the Year’ Christie Tillett and Nadia Fewlass-Jones.

2023

Abigail Banks, Alex Kyprianou, Daniel Blandford, Matthew Cole and Kirsty Stone ranked in the Citywire NMA Top 35 Next Generation Advisers for 2023.
Finalist Citywealth Magic Circle Awards 2024: Financial Planning Firm of the Year and Wealth Professional Kirsty Stone.
Toni Meadows named in ‘Citywire Wealth Manager’s Top 100 2023’.
Citywire New Model Adviser Top 100 UK Financial Advice Firm 2023.
Professional Adviser Women in Financial Advice Awards 2023 – Hannah Marsh highly commended ‘Team Leader of the Year (Small/medium firms)’, Zoe Warner highly commended ‘Most Inspiring Returner’ and Nadia Fewlass-Jones highly commended ‘Rising Star – Non Advice’ Women in Financial Advice Awards 2023.
Top 50 best companies to work for in London – no. 49
Top 50 best companies to work for in Yorkshire and Humber – no.48
Top 25 best companies to work for in the financial sector – no.25

FT adviser top 100 2023 logo

Ranked 12th in the Top 20 UK Advice Firms in the FT Adviser's Top 100 Financial Advisers 2023 list.
Finalist 'Chartered Financial Planning Firm of the Year 2023/24’ PFS Personal Finance Awards 2023/4.
Abigail Banks shortlisted for ‘Woman of the Year – ESG Advice’. April Leeson shortlisted for ‘Financial Adviser of the Year – London’. Donna Buffham shortlisted for ‘Woman of the Year – Retirement Planning’. Grace Whalley and Nadia Fewlass-Jones shortlisted for ‘Rising Star’. Hannah Marsh shortlisted for ‘Team Leader of the Year (small to medium firms)’. Kay Park shortlisted for ‘Woman of the Year – Fintech’. Kerrie Thorley shortlisted for ‘Woman of the Year – Platforms’. Rima Shah shortlisted for ‘Team Leader of the Year (small to medium firms)'. Zoe Warner shortlisted for ‘Most Inspiring Returner’ and ‘Role Model of the Year (small to medium firms)'.
Finalist 'Financial Advisor Team of the Year' STEP Private Client Awards 2023/4.
Daniel Douglas-Wright and Daniel Blandford ranked in the 2023 PAM NextGen Leaders list.
Bronze award winner for Financial Planning Firm of the Year - Large at the Magic Circle Awards 2023.
VouchedFor Top Rated Firm 2023VouchedFor 'Top Rated Firm 2023'.
Shortlisted in the Professional Adviser 2023 Awards in three categories. Young Achiever – Matt Cole, April Leeson and Sarah Nesbitt.  Best Client Engagement (Advisers) – The Private Office and Outstanding Contribution to the Advice Industry – Stuart Phillips.
 
Named one of the Top Firms in the 'New Model Adviser Awards 2023 shortlist: The North'.

2022

Winners of the Game-changing Contribution Award 2022 at the Moneyinfo Awards For Technology Adoption.
Daniel Blandford and Matthew Cole nominated for the Citywire NMA Top 35 Next Generation Advisers for 2022.
One of Best Companies to Work For 2022.
Named by 'Best Companies' as one of the UK's Top 50 Best Companies to work for in London 2022.
Named by 'Best Companies' as one of the UK's Top 25 Best Companies to work for in Yorkshire & Humber 2022.
Named by 'Best Companies' as one of the UK's Top 10 Best Companies to work for in Financial Services 2022.
Named by 'Best Companies' as one of the UK's Top 50 Best Large Companies to Work For 2022.
The Private Office winners of the 'Chartered Financial Planning Firm of the Year', Personal Finance Society Awards 2022/23
Citywire NMA Top 100 Firm 2022
Named in the FT Adviser's Top 100 Financial Advisers 2022 list.
Shortlisted ‘Professional Services - Finance provider’ at The 2022 Yorkshire Business Masters.
Kay Park highly commended ‘Woman of the Year FinTech’, Women in Financial Advice Awards 2022
VouchedFor 'Top Rated Firm 2022'
TPO nominated for awardAnna Bowes shortlisted for Expert of the Year of the HeadlineMoney.co.uk Awards 2022
The Private Office winners of ‘Wealth Planning Firm (independent)’, eprivateclient Excellence Awards 2022
2022 PAM Top 40 Under 40Paul Sanders named one of the 2022 PAM Top 40 Under 40.
Finalist logo.jpgChristie Tillett and Emily Brear shortlisted for ‘Rising Star’. Katie Jackson shortlisted for ‘Role Model of the Year (small to medium firms)’.  Abigail Banks shortlisted for ‘Woman of the Year – ESG Advice’. Kay Park shortlisted for ‘Woman of the Year – Fintech.’ Emma Swallow and Rachel Walker shortlisted for ‘Woman of the Year – Paraplanning.’ Donna Buffham shortlisted for ‘Woman of the Year – Retirement Planning.’

2021

thewealthnet-2021-smaller.jpgNamed as one of the thewealthnet's Top Financial Planning Companies in 2021, for the 12th consecutive year.
yfa-2022-financial-adviser.jpgShortlisted for the Financial Adviser Team of the Year award at the Yorkshire Financial Advice Awards 2022.
yfa-2022-rising-star.jpgChristie Tillett, Financial Planning Executive, shortlisted for the Rising Star award at the Yorkshire Financial Advice Awards 2022.
yfa-2022-best-employer.jpgShortlisted for the Best Employer award at the Yorkshire Financial Advice Awards 2022.
Citywire Top 35 Next Generation Advisers 2021Daniel Blandford and Matthew Cole named in New Model Adviser, 'The Top 35 Next Generation Advisers 2021.

ft-adviser-top-100-2021-jpg.jpg

Named as the editor's choice in the FT Adviser's Top 100 Financial Advisers 2021 list.

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Dean McSloy winner of ‘COVID-19 Response Award’, Unbiased Trusted Professional Awards 2021.

nma-top-100-2021.jpg

Named in the 2021 New Model Adviser Top 100 list.

womeninfinance2021.png

Kirsty Stone was a finalist in the ‘Role Model of the Year (Small – med firm)’ and ‘Financial Adviser of the Year London’  categories; 

Katie Jackson was listed as a finalist for ‘Woman of the Year Paraplanning’;

Emma Steele was a finalist for ‘Woman of the Year - Platforms’;

and Donna Buffham was named as a finalist ‘Woman of the Year Retirement Planning’  at the Women In Financial Advice Awards 2021.

COH_J012948 Paraplanner of the year finalist - Gold.png

Sasha Mitchell shortlisted for Paraplanner of the Year, Personal Finance Society Awards 2021/2022.

Finalist ‘Financial Advisor Team of the Year’ STEP Private Client Awards 2021

Finalist ‘Financial Advisor Team of the Year’ STEP Private Client Awards 2021.

Winner of 'Wealth Planning Firm (independent)’, eprivateclient Excellence Awards 2021

Winner of ‘Wealth Planning Firm (independent)’, eprivateclient Excellence Awards 2021.

Named by 'Best Companies' as one of the UK's Top 100 Best Mid-Sized Companies to Work For 2021

Named by 'Best Companies' as one of the UK's Top 100 Best Mid-Sized Companies to Work For 2021.

Named by 'Best Companies' as one of the UK's Top 30 Best Companies in Financial Services 2021

Named by 'Best Companies' as one of the UK's Top 30 Best Companies in Financial Services 2021.

Named by 'Best Companies' as one of the UK's Top 75 Best Companies in Yorkshire and Humberside 2021

Named by 'Best Companies' as one of the UK's Top 75 Best Companies in Yorkshire and Humberside 2021.

VouchedFor 'Top Rated Firm 2021'

VouchedFor 'Top Rated Firm 2021'.

Dean McSloy 2021 PAM Top 40 Under 40

Dean McSloy named one of the 2021 PAM Top 40 Under 40.

Finalist 'Financial Adviser Team of the Year' Yorkshire Financial Awards 2021

Finalist 'Financial Adviser Team of the Year' Yorkshire Financial Awards 2021.

TPO nominated for award

Named in the 'New Model Adviser Awards 2021 shortlist: The North'.

2020

Finalist ‘Financial Advisor Team of the Year’ STEP Private Client Awards 2020

Finalist ‘Financial Advisor Team of the Year’ STEP Private Client Awards 2020.

Mark Hall shortlisted for Paraplanner of the Year, Personal Finance Society Awards 2020

Mark Hall shortlisted for Paraplanner of the Year, Personal Finance Society Awards 2020.

Kay Park shortlisted in FinTech category, Women in Financial Advice Awards 2020

Kay Park shortlisted in FinTech category, Women in Financial Advice Awards 2020.

Rebecca Bonner named in PAM Insights’ 2020 Top 40 under 40

Rebecca Bonner named in PAM Insights’ 2020 Top 40 under 40.

Nominated for a Magic Circle Award for Financial Advisory Firm of the Year 2020

Nominated for a Magic Circle Award for Financial Advisory Firm of the Year 2020.

Named in the 2020 New Model Adviser Top 100 List

Named in the 2020 New Model Adviser Top 100 List.

Named one of thewealthnet's Top Financial Planning Companies' 2020

Named one of '2020 thewealthnet's Top Financial Planning Companies'.

New Model Adviser, 'The Top 35 Next Generation Advisers 2020'

Daniel Blandford named in New Model Adviser, 'The Top 35 Next Generation Advisers 2020'.

VouchedFor 'Top Rated Firm 2020'

VouchedFor 'Top Rated Firm 2020'.

2019

One of Yorkshire & Humber 2019 Best Companies to Work For

One of Yorkshire & Humber 2019 Best Companies to Work For.

Received New Model Adviser top 100 Financial Planning firm Award

Received New Model Adviser top 100 Financial Planning firm Award.

PAM Insights’ 40 under 40

Jonathan Ritterband was named in PAM Insights’ 40 under 40.

Mark Hall was highly commended in the Paraplanner of the Year category by Personal Finance Society Awards

Mark Hall was highly commended in the Paraplanner of the Year category by Personal Finance Society Awards.

Received FTAdviser’s top 100 Financial Advisers Award

Received FTAdviser’s top 100 Financial Advisers Award.
Claudia Clay named as a finalist in the Women in Financial Advice AwardsClaudia Clay named as a finalist in the Women in Financial Advice Awards.

Named one of thewealthnet’s Top Financial Planning Companies List 2019

Named one of thewealthnet’s Top Financial Planning Companies List 2019.

2018

Named one of thewealthnet’s Top Financial Planning Companies List 2018

Named one of thewealthnet’s Top Financial Planning Companies 2018.
The Financial Times’ Top 100 Financial Advisers AwardReceived The Financial Times’ Top 100 Financial Advisers Award.
Named 'Best Financial Advisers to Work for' by Professional AdviserNamed 'Best Financial Advisers to Work for' by Professional Adviser.

 Independent Financial Advice award at the Investment Week Gold Standard Awards 2018

 Winners of the Independent Financial Advice award at the Investment Week Gold Standard Awards 2018

2017

Named one of thewealthnet’s Top Financial Planning Companies 2017

Named one of thewealthnet’s Top Financial Planning Companies 2017

2016

Named one of thewealthnet’s (formerly Eprivateclient) Top 25 Financial Planning Companies 2016

Named one of thewealthnet’s (formerly Eprivateclient) Top 25 Financial Planning Companies 2016

2015

Named one of Eprivateclient’s Top 25 IFA Companies 2015

Named one of Eprivateclient’s Top 25 IFA Companies 2015

2014

Named one of Eprivateclient’s Top 25 IFA Companies 2014

Named one of Eprivateclient’s Top 25 IFA Companies 2014

2013

Named one of Eprivateclient’s Top 25 IFA Companies 2013

Named one of Eprivateclient's Top 25 Financial Planning Companies 2013

2012

Named one of Eprivateclient’s Top 25 IFA Companies 2012

Named one of Eprivateclient's Top 25 Financial Planning Companies 2012

2011

Named one of Eprivateclient’s Top 25 IFA Companies 2011

Named one of Eprivateclient's Top 25 Financial Planning Companies 2011

2010

Named one of Eprivateclient’s Top 25 IFA Companies 2010

Named one of Eprivateclient's Top 25 Financial Planning Companies 2010

2009

Founding member Gabriel Crayford was named one of Eprivateclient’s 50 Most Influential Practitioners

Founding member Gabriel Crayford was named one of Eprivateclient’s 50 Most Influential Practitioners
 

The financial crisis of 2007/8 made everyone think about their money - who they held it with and how safe it really was.

As queues of people ran around the block of their local Northern Rock branches in late 2007, following reports that the provider was in trouble, suddenly it seemed that even our everyday savings, held with our bank or building society could be wiped out if we didn’t make sure it was protected.

Are my savings safe?

All UK regulated banks are covered by the Financial Services Compensation Scheme (FSCS) for cash deposits. This means your savings are safe up to the amount of £85,000 per person, per financial institution. This is increased to £170,000 if the account is held jointly. 

There is also a measure in place to protect balances up to £1m with a single institution following a ‘life event’ e.g. a house sale or inheritance. Please note that this is only valid for 6 months (12 months for deposits received between February 2020 and February 2021). 
 

What is the Financial Services Compensation Scheme (FSCS)?

The Financial Services Compensation Scheme (FSCS) is a scheme that protects savers and compensates them if their chosen savings provider ceases trading and is unable to return their funds. It is funded by the financial services industry as a whole, in the form of a levy paid by each UK authorised financial services firm.

Any firm that is authorised by the Financial Conduct Authority (FCA) and the Prudential Regulation Authority (PRA) is covered by the FSCS. The scheme was set up under the Financial Services and Markets Act 2000 and became active on 1 December 2001.

Crucially, the FSCS is free to consumers and is independent of the Government and the financial services industry, including those firms that participate in the scheme. But it is important to remember that not all products are covered, so be sure to check with your provider about yours.

How much is protected by FSCS?

The FSCS protects deposits up to the amount of £85,000 per person, per financial institution. Those with joint accounts would be protected up to £170,000 with each financial institution. 

It is important to remember that your funds are only protected up to the £85,000 limit through each financial institution with banking ‘authorisation’ and does not necessarily apply to different accounts or even different banks. Banks that are part of the same group e.g. Bank of Scotland and Halifax, often share a single licence, meaning FSCS protection is only covered up to £85,000 across all the banks collectively. 

For the majority this is not a concern as many people do not hold more than £85,000 in savings. But if your do, then you need to think hard about how comfortable you are if, should the worst happen, you lose any cash saved above the £85,000 limit.

The FSCS covers a number of different types of financial products and services - for example investments, home finance and some insurance policies, to name just a few. However, importantly from a saver’s point of view and what we are looking at in more detail, are cash deposits.

All cash deposit accounts are covered as long as the provider is a member of the FSCS. But make sure you have a cash deposit account as there are products that can look like a cash savings, but are not. For example, did you know peer to peer lending is not covered by the FSCS – although it can often be confused as a cash savings account?

The protection limit is actually at its highest level since the introduction of the FSCS and there have been a number of changes to the limit over the years. Before 2007, the maximum FSCS pay-out for depositors was just £31,700 per person, made up of 100% of the first £2,000 and then 90% of their next £33,000.

Temporary high balance protection

Temporary high balance protection was introduced in 2015 and provides cover of up to £1million per person, per banking licence for a period of no more than 6 months.

Please note: Due to covid-19 the period was extended to 12 months from August 2020. This extension is temporary and will revert to six months for a temporary high balance made from the 1st February 2021. 

So, if you have received a large lump sum as a result of one of a number of specified major life events, temporary high balance protection may apply. This means that you would have time to carefully consider what to do with these funds, rather than making any hasty decisions.

It is important to note that this protection does not cover every type of windfall or lump sum, but a specified list of major events. This includes but is not limited to;

  • Inheritance
  • Divorce
  • Proceeds from the sale of your main residence
  • An insurance pay-out

If you have a lump sum and are not sure if it is covered, you might benefit from speaking to an adviser who can give you information on the best way to proceed. 

Does your provider have its own banking licence or is it shared?

If you have less than £85,000 with any one banking licence, you can be confident that your savings will be protected by the FSCS should the worse happen and your chosen provider goes out of business.

But, a number of providers share a banking licence, so it’s easy to see how you might be under protected without even realising it. For example, Bank of Scotland shares its licence with Halifax, Birmingham Midshires, Saga and some old AA savings accounts - so any money in excess of £85,000 held in total with these brands is unprotected.

The key point here is that you wouldn’t automatically put some of these providers together and the fact that they share a banking licence can be very easy to miss.

Providers with parent companies outside the UK

There is a diminishing number of providers operating in the UK savings market, but their parent company is based outside the UK, though within the European Economic Area (EEA).

This means that they are covered by their own country’s compensation scheme, rather than the UK FSCS and you will need to check the amount protected.

Ikano Bank, for example, is covered by the Swedish equivalent scheme and Agribank, the Maltese scheme.

Generally, deposits held with providers covered by European compensation schemes are protected up to a maximum of €100,000 per customer – but this isn’t always the case.

In this respect, these schemes work in a similar way to the FSCS, but it is important to be aware that if your chosen provider goes out of business, generally it is the relevant European scheme that you will need to deal with and the money may be paid out in Euros.

We expect Brexit to have some effect on how you interact with these providers and will confirm more details once we have them. There is no reason not to consider using these providers, but it is important that you investigate and are comfortable with the scheme that it comes under or call us for more information.

How do I claim compensation?

Individuals and small companies can claim compensation from the FSCS. Large companies can also claim compensation, though there are some exclusions that could apply.

In most cases, the FSCS aims to pay compensation within seven days of a bank or building society going out of business. More complex deposit claims could take longer, but should take no more than 20 working days.

It is important to note that there is no charge or fee for the service provided by the FSCS – it is a non-profit, independent organisation.

Once you are made aware that there is a problem with your chosen provider, you should get in touch with the FSCS as soon as possible. Whilst there are no set time limits for claiming compensation – it makes sense to take action as soon as possible.

The FSCS states that if you are facing immediate financial hardship as a result of a firm going out of business, it will try to deal with your claim as a priority. In this situation, you should get in touch with the FSCS as soon as possible.

It is also worth noting that if a bank or building society is declared in default by the FSCS, interest will form part of the compensation amount – so you should factor the potential interest you will receive when deciding how much to deposit with a provider.

How can we help? 

FSCS protection is important for savers, giving the peace of mind that if a bank or building society was to fail, you don’t lose your hard-earned savings.

If you are concerned about this and think you might be affected please get in touch and speak to a financial adviser who can help you.

Arrange your free initial consultation